Help Desk is a computer industry term for technical support. In this field, there is a wide range of duties and opportunities depending on the employer. Some help desk technicians may simply answer telephone calls to problems on a particular software or hardware system, while others maintain computer labs testing bugs in proprietary software or fighting off new computer viruses.
In general, here are some of the types of duties a help desk technician may have:
- Troubleshoot computer hardware, software or network
- Install new software on users computers
- Clean, modify and repair computer hardware including monitors, keyboard and printers
- Authoring training manuals
- Presenting training classes
- Evaluation of company hardware and software
- Provide good customer service to phone calls or emails
If you want to create solid career future, a career as a help desk analyst offers strong job opportunities, great pay and many chances for advancement.
